Returns & Refunds

We want the part to be right first time. If it isn’t, tell us and we’ll put it straight. Here’s how returns work at italicar.

Start with a returns number

Please don’t post anything back to us before you’ve contacted us and been given a returns number. Parcels that turn up without one are hard to match to an order, which only slows your refund down. Email info@italicar.co.uk or call 01603 487 436 and we’ll issue one, usually the same working day.

Where you can, send the part back in its original packaging (or packaging of a similar standard if not possible) along with any fixings, fittings, instructions or hardware that came with it. You won’t lose your right to a refund if the box has been opened or thrown away, but well-packed parts arrive in one piece and get refunded faster.

If a part is faulty, damaged or not what you ordered

Get in touch as soon as you notice. Within 30 days of delivery you can return a faulty part for a full refund, including what you paid for delivery. After 30 days we’ll repair or replace it; if that isn’t possible or doesn’t put it right, you’re entitled to a refund or a price reduction.

We cover return postage on anything faulty, damaged or incorrectly (by us) supplied – keep the receipt and we’ll refund it.

Please send back everything that came with the part, internal and external. If we inspect a return and find no fault, or find that the problem was caused by how the part was fitted, used or maintained (ie, wrong torque settings, incorrect fluids, a skipped bedding-in procedure and so on) we may reduce or decline the refund. We’ll always tell you what we found in these instances, and we’ll send the part back to you if you’d like it.

If you’ve simply changed your mind

You have 14 days from the day your order arrives to tell us you’d like to cancel, and a further 14 days to get the goods back to us. We’ll refund the price of the goods plus standard outbound delivery (if you paid for a faster service, we refund the standard rate). Return postage on change-of-mind returns is yours to cover.

You’re welcome to inspect a part the way you would over the counter in a shop. If it comes back showing more than that (fitted and removed, scratched, drilled, painted, trimmed, decals peeled) we may deduct an amount reflecting the loss in value.

Parts we can’t take back

• Made-to-order and bespoke items, including sticker and decal sets produced to your specification, vehicle or colour match.
• Electrical components once fitted, or once sealed packaging has been opened, unless they’re faulty.
• Parts we’ve sourced specially to your order from a supplier who won’t accept a return. We’ll always tell you before you buy if this applies.
• Fluids and perishables where the original seal has been broken.

None of the above affects your rights if the part turns out to be faulty.

Returns after the 14-day window

Beyond 14 days we’re not obliged to accept a change-of-mind return, but we usually will if the part is unused, unfitted and in resaleable condition. In that case a handling charge of up to 20% may be deducted to cover restocking. Ask us first; we’d far rather help you find the right part than take one back.

Looking after goods while they’re with you

While parts are in your possession you’re responsible for taking reasonable care of them. If an item comes back unfit for resale because of how it was handled or stored, we reserve the right to deduct the loss in value from your refund, or to return the item to you.

Refunds

Refunds go back to the original payment method within 14 days of us receiving the goods or of you giving us proof of postage, whichever is sooner. Refunds on faulty items are processed as soon as we’ve inspected the part.

Trade customers

If you’re buying as a business, the 14-day cancellation right above doesn’t apply. Get in touch and we’ll confirm your terms.

Contact us

Italicar, Unit 7, Renson Close, Norwich NR6 6RH

info@italicar.co.uk · 01603 487 436